Side Tables Archives - venio.store

Data Access

Users of our website have the right to access their personal data. This is commonly referred to as subject access. Individuals can make a subject access request verbally or in writing. We will respond within one month to a request. We will not charge you a fee to request access, after all it’s your personal data.

Our Promise To Our Customers

Our company is based on client satisfaction and long-term relationships.

Our 30-Day Money-Back Guarantee is our commitment to ensure every customer receives an excellent service and we consistently offer high quality products at venio.store

Money Back

We’re confident we sell the best in modern designer home furniture and lifestyle products available! That’s why we back every sale with a 30-Day Money Back Guarantee.

Hassle Free Returns

We only ask that you briefly explain to us your reason for requesting a return or exchange. We can better serve you if we understand the reason for your request.

Packaging

All items must be in original packaging; flat-pack furniture must not be assembled and be in a re-saleable condition to receive a refund.

For more information please see Our Returns Policy.

CLEANING SCHEDULE

Particular care and attention must be given to untreated wood furniture. First, wash the surface with soap and water for a gentle cleaning treatment. For stains that are not removed with this method, gently use a scrubbing brush making sure to always scrub in a longitudinal direction with the grain. Rinse off all soap and allow the wood to dry. It’s important to not cover the wood with material or objects until the surface is completely dry.

UNTREATeD WOOD

Particular care and attention must be given to untreated wood furniture. First, lightly wash the surface with a damp cloth using soap and water for a gentle cleaning treatment. For stains that are not removed with this method, gently use a scrubbing brush making sure to always scrub in a longitudinal direction with the grain. Rinse off all soap and allow the wood to dry. It’s important to not cover the wood with material or objects until the surface is completely dry.

OILED WOOD

This type of finished wood surface typically has a strong, smooth finish that is water repellent when used in normal daily activity and cleaned with non-abrasive methods. It’s best to simply wipe these surfaces clean with a damp cloth using a circular motion. Solvents should not be used on lacquered or painted wood surfaces as chemicals will degrade the finish.

LACQUERED & PAINTED

This type of finished wood surface typically has a strong, smooth finish that is water repellent when used in normal daily activity and cleaned with non-abrasive methods. It’s best to simply wipe these surfaces clean with a damp cloth using a circular motion. Solvents should not be used on lacquered or painted wood surfaces as chemicals will degrade the finish.

WAXED FINISH

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Where's my parcel?

Purchasing from venio.store rest assured we’re with you every step of the way to ensure you receive items in good time and to your satisfaction.

Email updates will be sent after purchase, including optional sms message updates to your mobile phone, keeping you on-top of your order location at all times.

venio.store account

Sign-up today for a free venio.store account and access 24/7 tracking updates conveniently located in your secure account page whenever you need that extra peace of mind. You'll also benefit from exclusive account holder promotional discounts and offers!

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Delivery Times

Orders are processed within 24 hours. We can deliver our products anywhere in Mainland UK and select European countries. Delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland however you'll be able to track your order status and stay up to date on your estimated delivery for all venio.store orders. You will see if we can deliver to your area when you enter your postcode at the checkout.

Small Furniture Goods

Small items such as lighting / side tables / rugs & runners are dispatched by courier within 24 hours and can take up to 7-10 days for delivery.

Medium Furniture Goods

Medium sized items such as office chairs / storage furniture / coffee tables can take up to 14 working days for delivery.

Large Furniture Goods

Large items such as dining tables / designer seating / outdoor furniture that require a 2 person delivery team can take up to 14 working days for delivery. For large furniture items our carrier will contact you to arrange a suitable date for delivery.

Express Delivery

If you require an express delivery service please get in contact with us and we'll provide a quote to deliver your item on a specific date and time.

Click & Collect

We offer a Click & Collect service on some of our items. Eligible items will have a Click & Collect logo on the product page. Select Click & Collect at the checkout, choose your collection point,

Grouped Delivery

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FREE Delivery

Orders over £40 delivered within Mainland UK will receive FREE Delivery.

veniō works closely with its carriers to provide a competitive delivery experience for customers. We want our customers to receive items safe, secure and with no hidden costs at the checkout. That's why we deliver furniture items and any combined basket order over £40 to your door for FREE.

To find out more about shipping, please refer to our delivery terms.

Delivery outside Mainland UK

Delivery fees will apply to the following extended Postcode areas: Inverness (IV), Kilmarnock (KY), Kirkwall (KW), Lerwick (ZE), Outer Hebrides (HS), Paisley (PA), Perth (PH), Aberdeen (AB), Dundee (DD), Dumfries and Galloway (DG), Falkirk (FK) and Isle of Wight (PO30-PO41).

A shipping surcharge will apply for all deliveries to the Republic of Ireland and large parcel deliveries to Northern Ireland. At this time we are unable to ship to postal codes within the channel islands or the Isle of Man.

cLeANING SCHEDULE

A schedule of cleaning using a foam based cleaner is recommended once you notice that regular vacuuming and dusting is no longer sufficient. How often this is done depends on the furniture usage, however as a general rule, areas of the furniture that come into contact with skin should have a deep clean once every three months. Furniture with particular care and maintenance requirements will either be provided with your order or made available in the product description on our website. If you have any particular concerns with cleaning your product purchased at venio.store please contact our customer care team at [email protected].

sTAIN REMOVAL

Accidental spills inevitably will happen, it is important to treat the spill / stain immediately to help reduce the chance of permanent damage. A new stain is much easier to remove than one which is allowed to soak and dry into the fabric fibres. Many common household cleaners are often too strong for fabrics, and never use products containing solvents or oil, as they can damage fabrics.

COLOUR FASTNESS

With stain removal and regular cleaning, you should always check that colours and dyes in the fabric can withstand the detergent you intend to use. First, test the detergent on a small inconspicuous area that will not be visible. Leave the area to dry and confirm the results do not adversely affect the fabric.

LIGHT FASTNESS

Many items of furniture are affected by UV rays and direct sunlight. All exposure to light will degrade fibres and textiles. Furniture textiles are tested and approved for light fastness, however exposure to direct sunlight and locations with intense rays of light through windows should be avoided to minimise damage to dyes from harmful UV rays. Blinds and curtains will help and are recommended, but please be aware that not all harmful UV rays will be stopped. When furniture is left in a room for extended periods of time whilst your away from home the furniture should be individually covered.

FABRIC PRESERVATION

To maximise the lifetime of fabrics it’s important to follow a good care and maintenance regime. The regularity of your furniture use will show on the material and if the furniture is used intensively, you may choose to protect the fabric with covers or protective sleeves. Clothing with rough seams or sharp edges like rivets, belt buckles or sharp objects like tools in pockets increase the chance of wear showing on your furniture with increased risk of pulls and tears in the material thread. It should be noted in particular that new denim, and clothing with excess dye can cause discoloration.

PETS

Our much loved four-legged friends do not mix well with upholstered furniture. Embedded hair, nails and clawing tugs on the fabric inevitably will cause damage. It is recommended that animals are kept away from furniture fabrics so far as is practicable and acceptable to both you and your pets well-being.

CLEANING SCHeDULE

For cleaning and dust removal on leather furniture, regular vacuuming with a soft brush and dusting with a clean white, damp cloth is recommended as a regular cleaning schedule. Furniture leather with particular care and maintenance requirements will either be provided with your order or made available in the product description on our website. If you have any particular concerns with cleaning your product purchased at venio.store please contact our customer care team at [email protected].

STAIN REMOVAL

Contact areas such as armrests and neck pillows are exposed to grease and acidic sweat resulting in dark spots, which over time will degrade furniture leather. Chemical ingredients from hair gel and hand creams can also cause similar damage.

For stain removal chemicals should not be used on furniture leather. For tougher stains in need of more treatment you should consult specific advice provided with your furniture as this will vary depending upon the type and quality of leather. Water soluble stains should be washed off immediately with a clean white, soft cloth or sponge using lukewarm water.

PROTECTING LEATHER

Furniture leather ages best when protected from prolonged exposure to sunlight, drying out and heat. Direct sunlight will cause fading and drying out of the skin upholstery, as well as other heat sources that will lead to fading and cracking of all leather variants. A common overlooked heat source is hot laptop batteries which should be kept away from leather furniture.

It may be prudent during social occasions to cover sofas and chairs. Using blankets, throws and soft cushions are a good attractive way to help protect your furniture.

PETS

Pet owners must accept that our favourite furry's will find pleasure in clawing furniture and inevitably jump up at every opportunity. In particular avoid smooth, bonded, and synthetic leather if you have pets.

Genuine leather furniture can be more resistant to occasional scratches and easier to buff out marks and therefore more preferable for pet owners so long as you're prepared to accept a distressed look over time. As a pet owner make sure your furniture has a "Genuine Leather" seal.

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